Troubleshoot your ADSL Router/Modem Error Solving
Cannot open configuration screen: • Power down your equipment for 30 seconds, then retry. • Disable your firewall software. • Ensure your Web browser is not configured to use a proxy server. Line/Internet/ADSL light flashing or off: • Power down your equipment for 30 seconds, then retry. • See the Related Articles; 'How do I set up my DSL Filters' and 'Troubleshoot your DSL Filter Setup'. No lights: • Ensure the routers power switch is set to the on position. • Check the power plug socket with another device. • Contact the technical support team. Connection to Internet fails: • Ensure your username and password are entered correctly. See the Related Article: 'Technical Details Overview'. • Power down your ADSL equipment and computer for 20 minutes before attempting to connect again. Make a note of any errors you receive. • Change your ADSL username to: bt_test@startup_domain. You do not need to change