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Showing posts from June, 2013

Troubleshoot your ADSL Router/Modem Error Solving

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Cannot open configuration screen:   • Power down your equipment for 30 seconds, then retry.   • Disable your firewall software.   • Ensure your Web browser is not configured to use a proxy server. Line/Internet/ADSL light flashing or off:   • Power down your equipment for 30 seconds, then retry.   • See the Related Articles; 'How do I set up my DSL Filters' and 'Troubleshoot your DSL Filter Setup'. No lights:   • Ensure the routers power switch is set to the on position.   • Check the power plug socket with another device.   • Contact the technical support team. Connection to Internet fails:   • Ensure your username and password are entered correctly. See the Related Article: 'Technical Details Overview'.   • Power down your ADSL equipment and computer for 20 minutes before attempting to connect again. Make a note of any errors you receive.   • Change your ADSL username to: bt_test@startup_domain. You do not need to change